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19 Apr

Dealing with annoyed people

Posted in Uncategorized on 19.04.10 by Merlyn

So, how do you deal with someone who is shouting the odds at you? It can be hard. As you can see from the previous blog, when we get annoyed we are often not able to think clearly.When we are faced with someone who is angry we start to feel anxious ourselves and can start to lose our own temper. However, it is a futile exercise to force your view on somebody who is trying to do the same back. This leads to a futile escalation of anger.

The most effective thing to do is to stay calm and listen to them first, even if you don’t agree with them. Listening helps them calm down, and we also need to remember that there probably is a valid problem underneath the display of anger.

Saying things like “I can hear that this has been a difficult day for you.” or ” Tell me what has happened.” can be helpful.  Asking open questions things like ” So,  what do you think your options are?” or ” What can you do now?” can help them start to think and not just remain angry.  It also focuses the conversation on solutions.


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