Resolving Books

Many Mini Life Changes, bullying Books, Anger management books & Sibling Rivalry Books

30 Nov

Course starting in January

Posted in Uncategorized on 30.11.11 by Merlyn

This new course will start in January. It will include three On-line Modules that will be downloadable into your Iphones, as well as evening classes.
SUMMARY OF Certified Mediators Training Modules
Drumcondra Education Centre


Conflict is part of life. We spend hundreds of hours dealing with it; in our
families, our places of work and in our relationships. The effects of conflict can
be devastating, ruining lives and shattering families. Yet, for all its prevalence
and chaos we rarely have any training in how to handle it. We rely on an
assortment of cultural and familial influences to teach us what to do.

It is, however, possible for us to learn new ways of handling conflict. By
understanding what conflict is and how it escalates, we can choose different
ways of resolving conflict, and by learning new skills, we can improve our ability
to turn disputes and rows into possibilities for resolution and growth.

Conflict resolution processes are designed to be useful. They help us to reach mutual
understandings, which in turn, help us negotiate new ways forward. They link social emotional skills with negotiation techniques and build paths to agreement. The paths in themselves can deliver real, incremental change in how we handle our conflicts. Here is the Modular Lay out:

MODULE 1: Understanding Conflict

Session 1: The Dynamic of Conflict.
Overview of Course and Journal.

Session 2: Interactive Nature of Conflict.
First Exercises for Journal.

Session 3: Anger and Fear: The Two Big Emotions and How to Handle Them.
Tasks from Module 1.

MODULE 2: Neuro-science and Conflict.

Session 1: Conflict and the Brain.

Session 2: Linking Mediation Skills to effective interventions.

MODULE 3: Consensual Dispute Resolution and Mediation

Session 1: Negotiation – Collaboration in Action.

Session 2:  Negotiating in Conflict. Plus Session on Journal.

MODULE 4: Listening to Conflict and the Chicago Community Model

Session 1: Relating to Others – Workshop on Listening.

Session 2: The Skills of the Active Listener – Questions, Summarising, Reframing.

MODULE 5: Understanding the Process and the Skills Involved

Session 1:  Mediation as a Creative Force – Being Present in Ambiguous Discourse.

Session 2:  The Process that underpins – More on the Chicago Model.

MODULE 6: The Mediation Process Under the Microscope.

Session 1:  Goldfish Bowl Demonstration with Q&A. Setting up Role Play Model.

Session 2:  Understanding the Process with Skills. Followed by trial Role Plays.

MODULE 7: Mediation and Real Conflict Cases.

Session 1:  Setting up role plays

Session 2:  Role play session.


The sessions will be divided into two parts:

7:00 – 8:15pm: Presentation on the Subject. (Please note that participants will be
expected to read lecture notes prior
to the evening).

8:15 – 8:30pm: Break.

8:30 – 9:45pm: Skills Training, Integration of Practice


There will be five basic layers of learning:

On line Modules: These will be available for home learning and provide a
overview of the material plus interactive exercises.

Lecture notes:  These are all within your Manual and provide an overview
of the material under discussion in the session. The first
part of each evening will expand on these notes.

E-Library: This will be available for anyone wishing to do further reading
On the subject.

Performance Methodology: The second part of the evening will focus on the
Integration and application of skills and concepts.

Practice Book/Learning Journal: This will be both a reflective journal and
Practice book.

Each participant is expected to carry out the tasks as and when they are stated in the Manual ( Please see section Headed: Dates of Completion). The course tutors are available to help with any queries or concerns.


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